Thursday, December 09, 2004

You May Want a Second Opinion

Medicare's telephone help line gave the correct answers less than half the time when taxpayers called seeking help. The Government Accountability Office found customer service representatives gave the wrong answer 55 out of 70 times.

Among the problems: Confusing "trunk strength" -- it means upper body strength. A customer service rep thought it applied to the ability of a car trunk to hold a wheel chair. (Guardian)

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